Once your business is approved, we will reimburse you for any eligible disputes (subject to the criteria above) you received during that time and waive any related dispute fees. Unfortunately, it is pretty challenging to prevent friendly fraud. Use order validation and prevention alerts. If the dispute involves a non-Visa card, the dispute can be paused for up to 72 hours for the merchant to respond. These are all the known American Express chargeback codes. UA01 Fraud – Card Present Transaction. UA05 Fraud – Chip Counterfeit Transaction. Visa Chargeback Reason Codes. Reasons a customer may initiate a chargeback include: Ordering a product and not receiving it. Global chargeback volume topped 615 million cases in 2021, and was estimated to cost merchants nearly $117 billion in revenue. 195 Acquirer Use of Message Reason Code 7627-No MAC Provided. The keys to this are improved communication, enhanced customer satisfaction measures, and effective dispute resolution when necessary. Chargebacks: Your Guide to Reducing Hassle and Cost. 11. 41 4841 Cancelled Recurring Transaction 53 4853 Not as Described or Defective Merchandise 57 4840 Fraudulent Multiple Transactions 62 4870/4871 Counterfeit Transaction Being familiar with the potential chargeback reason codes gives recurringChargeback or chargeback dispute: A claim against a transaction initiated by a customer with their bank, resulting in a forced payment reversal. 1 Card Recovery Bulletin or Exception File. Overall returns (all codes): 15%. ”. Specifically, it has introduced a Compelling Evidence requirement for disputes falling under the Visa CE/30 chargeback reason code. Tap “View Details. Upfront Chargeback If we determine we have sufficient information to pursue a Chargeback, we may debit your account up front. A chargeback is the potential outcome of a disputed credit or debit card transaction. 2. However, they don’t address the reason why that chargeback was issued in the first place. Added the following fields - Store ID, Credit Card Chargeback Reason Code. When the customer disputes a charge, the issuing bank then begins the chargeback process. In such circumstances, networks like Mastercard may allow consumers to reverse such a transaction by filing a chargeback. There are tricks you might use to circumvent an undesirable authorization message, such as not requesting authorization at all, or making multiple attempts on a declined card. Get your complete guide to Mastercard reason codes, including all the detailed information, chargeback time limits, and other important information you need. Step #2 | Report the Scam to PayPal. Chargebacks. The cardholder initiates contact with their bank or credit union to file a dispute. Now, compliance cases must be submitted through Visa Resolve Online (VROL). With the right compelling evidence,. Since the chargeback process can be costly and time consuming, merchants should consider it an important priority. Typical reason codes are: BD: Bad debt DC: Damaged goodsOftentimes, the reason code assignment is based on limited knowledge and insight. A chargeback occurs when a cardholder disputes a credit card transaction with their bank. Technical. Chargeback Reason Code 30 - Services Not Provided or Merchandise Not Received The chargeback time limit is calculated based on one of the following: 120 calendar days after the transaction processing date 120 calendar days after the last date the cardholder expected to receive the goods or services (not to exceed 540 days of the transaction. Try Shopify free for 3 days, no credit card required. txt) or read online for free. Chargeback Base Codes by Network - 2023 Guide. Depending on the reason for the chargeback, your evidence needs to prove you: verified the identity of the shopper. Each bank card network has its owner list of reason codes banks must prefer from. pdf), Text File (. In friendly fraud, the cardholder. A02. Chargeback. Chargeback Reason Codes Retrieval Reason Codes 78 Int'l only Service Violation Code Discover 4541 AP 4586 AW 4755 RG 4553 RM 8002 RN2 Altered Amount Non-Receipt of Goods or Services0Cardholder Disputes Quality of Goods or Services MasterCard;45 Days from the central processing date of the transaction120 Days from the central processing date of. 4? Visa chargeback reason code 12. Check with the issuing banks to determine what time limits may apply to you. Most losses come from friendly fraud, or chargeback, first party, or return fraud. 101. If the dispute involves a non-Visa card, the dispute can be paused for up to 72 hours for the merchant to respond. American Express Chargebacks / Disputes. AT Authorization Noncompliance. chargeback management with an easy to use online system. It gets worse. Write customer-friendly policies. When a customer who's enrolled with 3-D Secure from their bank initiates a purchase, the tool will deploy during the. The agency must provide this documentation to Vantiv (via mail, fax, online/scanning) within 30 calendar days after the report date on the Visa/MasterCard. Chargebacks were introduced as a form of consumer protection against. Each code refers to one of the specific rationales that card networks consider legitimate reasons for a customer dispute. If you choose to fight the chargeback, Amazon Pay will charge you a $20 Disputed Chargeback Fee. Please discontinue all future billings, if. 3: Goods or services were not received: C08: RG: 4855: 13. Blog and Featured; Success Stories; Chargeback Reasoning Codes; BIN Look-up; eGuides and Reports;. This would be filed using reason code 12. 5%. 5158. But friendly fraud is much more ambiguous. Scenario 1 — upfront chargeback. MasterCard - 4855 Goods or Services Not Provided. Then they instruct the merchant’s acquiring bank to reverse the transaction and withdraw the funds from the merchant account. Every chargeback comes with a reason code. A well-structured rebuttal letter should address the chargeback reason code, clearly explaining why the cardholder's dispute is not legitimate and why the funds should be returned to you. Issued the credit but did not deposit it with its processing bank in time for it to appear on the cardholder’s next statement. Chargeback Reason Code. Fraud. 10201. There are over 80 unique return codes, and each one represents a different type of return. Breaking Down Chargeback Fees. A01. FR4: Fraud: Immediate Chargeback Program: This is a program that allows American Express to process any dispute immediately as cardholder. STEP #7: Bank Review & Decisioning. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. These disputes are commonly referred to as friendly fraud. Save finalize leaders includes the chargeback good codes off each of the four major card networks. 1 Different workflows Disputes will be routed in two different workflows, called Allocation and Collaboration. A reason code is how banks categorize the reason for a chargeback. Number two: Product Not Received chargebacks. Otherwise, the acquiring bank sends a chargeback notification. F02. Summary of Changes, 13 December 2018The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. 2: 10: Fraud:Change of Chargeback Reason to an Authorization-related Chargeback Replace ‘Change of Reason within the Cardholder Dispute Chargeback’ with this section. A02. 2 Compliance Cases2. Accessed October 31, 2022. Reason codes. Visa chargeback reason codes are used to categorize the reasons for a chargeback. Reason Code North-America: Canada and United States of America; Reason Code:. 11. 0: Changed report name from Downloadable Dispute Report to Case Report. Both EFM and ECM measure compliance at the MID level. Solutions. pdf), Text File (. Products. Respond to invalid disputes. Any time. We also included the reason code descriptions and an indication of when the allowable time frame begins. txt) or read online for free. Note that a chargeback is a forced bank reversal that always results in additional fees and penalties for sellers, regardless of the validity of the buyer’s claim. This list was generated 5/4/2022. 1 Merchandise/ Services Not Received. Reason codes are important to help merchants address recurring. Visa has recently announced changes to its chargeback rules. The most common chargeback reason codes are fraudulent charges, unauthorized transactions, and products not received, however, there are dozens of different chargeback reason codes for cardholders to choose from. However, the return request is invalid, as the customer does not have a legitimate right to a refund for one reason or another. Credit card chargeback reason codes broken down by Mastercard, Discover and American Express Visa chargeback reason codes. Message. In addition to Reason Codes changing as a result of the VCR program, each Reason Code is now associated with a new Reason Category. Jan 2020_Chargeback Reason Code Encyclopedia - Free download as PDF File (. One catch is that CE3. The merchant did not receive any returned merchandise. Once filed, the merchant generally has 20 days to respond to the chargeback. For example, your trading name on the receipt differs to that on their statement. A01 | A02 | A08. The network hasn't wholly disallowed some old codes. For each claim, you must craft your representment to suit the reason code under which the bank filed the chargeback. The actual underlying cause of this chargeback is usually either true fraud or friendly fraud. During this process, the representative of the institution examines the reasons’ list. When a customer decides to dispute a charge made to their debit or credit card, it is referred to as a chargeback. Code Reason; 01: Requested Transaction Data Not Received: 02: Requested item illegible: 07: Warning Bulletin File: 08: Requested/Required Authorization Not Obtained: 12: Account Number Not on File: 31: Transaction Amount Differs: 34:Mastercard issuers use merchant advice codes to respond to authorization requests, and as a communication tool with merchants regarding a cardholder's account. The other two chargeback reasons can be traced to very obvious causes — criminal activity and merchant mistakes. #9. 3. Select a tab to see the possible reason codes for each dispute event category, divided by scheme. One of three things will happen: The issuer rules in your favor: Your representment case validates the original transaction. Fraudulent TransactionsProtect cardholder data. 0 initiative to update compelling evidence requirements for dispute reason code 10. The third digit indicates the specific reason within this category. FR4: Immediate Chargeback Program. Depending on the specific situation, Mastercard will match authorization response to one of the following merchant advice codes: Mastercard Response Code. Once you know why a chargeback happened, you can start building a case to address the claims that were. 1. 2 Declined Authorization. Acquirer after the 3-month Workout Period, as described in “Excessive Fraud Activity Notification - U. Visa Reason Code 13. Solutions. 11. These chargebacks occur to resolve chargeback-related disputes between network members. This definitive guide comes that chargeback reason codes from jeder of of four majority card networks. Each card network maintains reason codes to cover all the disputes that qualify for. non_receipt: The buyer claims they didn't get the goods or services. The Mastercard chargeback reason codes were condensed down in 2016, like the process that Visa just underwent with Visa Claims Resolution. Other Fraud—Card Absent Environment. Explanation. This will put the onus of the chargeback back on the card-issuing bank as opposed to the merchant, for many chargeback reason codes. 1 chargeback: 1. You must tailor your representment case — including the compelling evidence — to the reason code under. A service chargeback is filed by a customer, which means that you need to note the card type and dispute reason code so that you can determine which types of information to submit if you dispute the claim. But, it could be up to 540 days, in some situations. UA06 Fraud – Chip and PIN Transaction. The issuer investigates. SolutionsVisa Claims Resolution is a Visa-specific platform that seeks to declutter and streamline the consumer dispute and chargeback resolution process. for chargeback reason code 4863 (Cardholder Does Not Recognize). 1. 1 Chargebacks A chargeback is a rules-based mechanism, with time-sensitive workflows, that enables the issuer and the acquirer to determine the financial liability of a disputed transaction. Chargeback. How many chargeback reason codes exist? There are 151 reason codes across the four major card networks. American Express reason code 155, Visa reason code 30, MasterCard reason code 4855, and Discover reason code 4755 are all specific reason codes for Shopify payment chargebacks. most common reason codes for recurring merchants include: 7. This typically. Older time limits for disputes vary based on reason code; in many cases buyers have 120 days after a purchase to file a chargeback. These symbols stand for reasons why a financial institution may file a credit card chargeback from their client’s name. Category. Reason code Description; FR2: Fraud Full Recourse Program: FR4: Immediate Chargeback Program: FR6: Partial Immediate Chargeback Program: F10: Missing. 41 4841 Cancelled Recurring Transaction 53 4853 Not as Described or Defective Merchandise 57 4840 Fraudulent Multiple Transactions 62 4870/4871 Counterfeit Transaction Being familiar with the potential chargeback reason codes gives recurringChargeback or chargeback dispute: A claim against a transaction initiated by a customer with their bank, resulting in a forced payment reversal. A Charge is Disputed * We’ll work directly with the Card Member and try to resolve the case before reaching out to you. Your business may not have to handle all chargeback cases — the processor will provide automatic representation in some. “It’s a lot tougher with Mastercard because they only use four main codes. Chargeback reason American Express reason code Discover reason code Mastercard reason code Visa reason code; Cancelled subscription: C28: NF: 4841: 13. Additionally, Amex uses a fifth "Miscellaneous" category. In addition to Reason Codes changing as a result of the VCR program, each Reason Code is now associated with a new Reason Category. The chargeback filing period for cardholders is usually 120 days. You can learn more about each one by visiting the Mastercard Chargeback Guide. Summary of Changes, 13 December 2018Chargeback Reason Codes; 4801: Requested Transaction Information not Received: 4802: Requested/Required Information Illegible or Missing:. 2. Not recognizing your billing descriptor on a statement. S. Duplicate transaction. Reason Code 11. Below you will find the reason codes for the dispute events Chargeback, Request for Information (RFI), and Notification of Fraud (NOF). Here’s how your store can prevent and deal with chargebacks. Each time a consumer files a chargeback, the merchant is hit with a fee ranging from $20 to $100 per transaction. September 2011: 5. Chargeback prevention strategies vary based on the reason for the. If the order was genuinely not as described, then the cardholder has a case. The issuer investigates. Below you will find the reason codes for the dispute events Chargeback, Request for Information (RFI), and Notification of Fraud (NOF). Region. MasterCard: Reason Code 4859 Services not rendered. 3. 800. 3. 975. Authorization. The charge was flagged by the Amex Fraud Full Recourse Program. 2 EMV Liability Shift. Note. What is the chargeback representment process? When faced with a chargeback representment, you should take these steps. Chargeback Reason Codes Retrieval Reason Codes 78 Int'l only Service Violation Code Discover 4541 AP 4586 AW. On that note, below are some vendor missteps that could result in Visa reason code 13. What is Visa chargeback reason code 13. >>Chargeback Reason Codes<< >Fraud 10. The CB Reason represents the default reason for marking the transaction as a chargeback, but this default value can be changed. We've produced some changes to our API You're viewing documentation with his latest API. Additionally, one clearing transaction. Amex Fraud Chargeback Reason Codes FR2 — Fraud Full Recourse Program. Discover. resolved via the chargeback management process and within timeframes. Identity theft and account breaches in which the merchant is the victim, for example, fall under reason codes 01, 02, and 14. They only bill customers during a dispute if there is compelling evidence to show the cardholder’s account is in the wrong. 1 Quick Reference Lead. 0 to 5. About American Express chargeback reason codes. A truly effective chargeback management strategy must encompass prevention as well as disputing cases of friendly fraud. This involves the cardholder’s bank serving as a mediator, rather than eBay. 7: Defective goods and services: C32: RM: 13. the requested documentation, your account will be debited. The cardholder may be the customer or the someone who lent their card to a friend or relative. Chargeback reason code. The reason code may not necessarily reflect the actual reason for the chargeback, but you ought to respond to it based on the provided chargeback code. Documentation must be a direct result of cardholder communication. Other Fraud—Card Absent Environment. pdf - Free download as PDF File (. It depends on the chargeback reason code associated with the dispute. 0: Updated report version from 1. Timeframe: Under card network rules, a cardholder has up to 120 calendar days from the settlement date to initiate a chargeback (depending on the chargeback reason code). Amex Chargeback Reason Code FR4: Immediate Chargeback Program Description This is a program that allows American Express to process any dispute immediately as. Not recognizing your billing descriptor on a statement. Updated August 23, 2023. Chargebacks have both short and long-term ramifications for merchants. Most Common Chargeback Reason Codes #3: Order Significantly Not as Described. QR Codes: One common way to accept Alipay is via QR code payments. About American Express chargeback reason codes. The shorthand description is “Goods/Services Not as Described. What follows is a quick reference guide for all the current reason codes for each of the four major credit card networks: Visa, Mastercard, American Express, and Discover. Amex Dispute Codes A chargeback reason code is a 2-to-4-digit alphanumeric code provided by the issuing bank involved in a chargeback, which is meant to identify the reason for the dispute. Early Warning: Reaching a chargeback ratio of 0. [noun]/* kə • stə • mər • di • spyo͞ot/. It is a valuable resource for anyone involved in the payments industry. [1] Sift. That’s 50% more time than what the major card networks allow. 0 initiative to update compelling evidence requirements for dispute reason code 10. Assemble Your Evidence. A reason code will be provided. 3 is an updated version of legacy Visa reason code 72, which was phased out under the Visa Claims Resolution initiative. Stage #1: Awareness - be aware of the chargeback response time limitCE 3. Each of the major card brands, including Visa, Mastercard, and others, have their own system of reason codes. Every of the major card brands, the. 2022 Visa Chargeback. Use this guide as a quick resource for Visa chargeback reasons at a. If you believe you have received an ACH return in error, you can contact your bank. The usual period that card networks will accept chargeback disputes is up to 120 days from the date of the settlement for the charge. Download this sample Chargeback Rebuttal Letter. Additionally, Amex uses a fifth "Miscellaneous" category. Assemble Your Evidence. There are multiple situations in which this can occur. Lack of proper chargeback reason codes. A chargeback reason code is a 2-to-4-digit alphanumeric code chosen by the issuing bank from a predetermined list to reveal the reason the cardholder gave for requesting a chargeback. Despite being the smallest of the four major credit card companies, the list of Discover chargeback reason codes is extensive. It’s typical to see fraud chargebacks roll in 2-3 months after the initial charges took place. Below is a list of Mastercard chargeback codes used in eCommerce. Blog and Articles; Success Stories; Chargeback Reason Codes; BIN Look-up; eGuides the Reports; Webinars; Knowledgebase; Online; Partners. Chargeback reason American Express reason code Discover reason code Mastercard reason code Visa reason code; Cancelled subscription: C28: NF: 4841: 13. FR4: Immediate Chargeback Program-Miscellaneous: Amex: FR5: Immediate Chargeback Program-Miscellaneous: Amex: FR6: Immediate. Written by Chargeback Gurus. The goal is to reduce. Typical chargeback reason codes are: DA: Disputed amounts. American Express chargeback reason code C31 falls under the “Card Member Disputes” category. Please refer to chapter 5 for more information. 4 falls under the “Processing Errors” category. While you obviously don’t want customers to cancel their service, a cancelation is far better than a chargeback. 9% with at least 100 total disputes. com. Unfortunately, it is pretty challenging to prevent friendly fraud. FR4 Full Recourse FR5 Full Recourse M01 Acct Notice - processed Chargeback authorization M02 Acct Notice - processed your credit M03 Acct Notice - processed your credit M04 Acct Notice - debit stands M05 Acct Notice - ch does not agree M06 Fraud - full data stream not provided M07 Rental Room Charges Only M08 Rental Room Charges Only the Chargeback. Collect Compelling Evidence. A chargeback happens when a customer asks their card-issuing bank to reverse a transaction. 1: Services not provided or merchandise not received: VCR Dispute Reason Code 13. Every dollar disputed represents a loss to the merchant of $3. ONE reason code is an alphanumeric code selected from a fixed list by the issuing bank to indicate the reason of cardholder gave for requesting a chargeback. We assign the dispute to you for review in your Customer Area > Risk > Disputes, or send you a webhook. It makes sense that merchants would use any tool they can to prevent payment reversals, especially when it comes to true fraud. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Technical. There are a number of chargeback reason codes that are dedicated specifically to transaction errors. The Merchant Reviews the Partial Chargeback Claim. Updated: Valid values updated. While the updates have been published, they do not go into effect until Oct. 15% - the number of chargebacks initiated by cardholders due to retailers shipping the wrong product. The business has the chance to refute the chargeback. 04/20/13 Visa and MC Retrieval Codes — removed retired codes MC Reason Code 37Reason codes for the chargeback with detailed explanation of what it means, how to dispute the chargeback, and how to avoid future disputes. Name (*) Email (*)Chargeback. 0" or CE3. Jan 2020_Chargeback Reason Code Encyclopedia - Free download as PDF File (. Everyone from processors and card brands to local and federal governments has rules about how payments should be handled. From there, the merchant can look up the code to figure out what the dispute is about. Once you hear from. 04/09/14 Discover: DC, U02. If you want a more thorough explanation of a given reason code, you can find it in our reason code lookup tool. Transaction unauthorized make up 30% of all chargeback reason codes. 1 – Merchandise/Services Not Received; Mastercard Reason Code 4853 – Goods or Services Not as Described or Defective; American Express Reason Code C05 – Goods/Services Canceled; However, some reason codes are highly specific and apply only to a certain type of product, such as: Visa Reason Code 13. FR4 Immediate Chargeback Program FR6 Partial Immediate Chargeback Program F10 Missing Imprint F14 Missing Signature F24 No Cardmember AuthorizationAny of those things could easily result in a recurring billing chargeback ( Reason Code 13. Guide to Chargeback Reason Codes. A chargeback happens when a customer requests for a transaction to be reversed. The business has the chance to refute the chargeback. Chargeback time limits vary widely depending on the issuing bank, and the chargeback code or reason. If you're contesting a chargeback, you'll need solid evidence. FR4: Immediate Chargeback Program FR6: Partial Immediate Chargeback Program The Ultimate Dispute Management Resource. 4 Funding Process. There are 151 chargeback reason codes across the four major card networks. Visa chargebacks can be a major inconvenience for merchants. “Visa has 28 different reason codes. The third digit indicates the specific reason within that category. To win a chargeback dispute as a merchant, you must have evidence that is compelling enough to persuade the cardholder’s bank to reevaluate the case. This can also. 2: No Authorization Legacy Code: 71. Visa ® has launched the CE 3. Charge Amount Exceeds Authorization Amount. Find your dispute ticket by choosing between the “Open” and “Closed” tabs. FR4 FR6 M01 M10 P01 P03 P04 P05 P07 P08 P22 P23 R03 R13 Select a code to see the details QUICK REFERENCE Time to respond: 20 days from date of chargeback. EMV Liability Shift Counterfeit Fraud. Shopify has four status categories for chargebacks and inquiries: Open: No response has been sent yet and evidence can still be added. Because it’s so easy for customers to initiate a chargeback, retailers are bound to experience a request at. Chargebacks. Following the prompts. 103. Accepting recurring transactions is enough cause for acquiring banks and processors to label you as a “high-risk” merchant. To obtain additional information, the issuing bank sends a retrieval request to the merchant’s bank. The standard chargeback process involves eight steps: Retrieval request: The card-issuing bank requests that the acquiring bank provide additional information for a given transaction. Visa chargeback reason codes. . 3 falls under the “Consumer Disputes” category. 3. FR4: Fraud: Immediate Chargeback Program: This is a program that allows American Express to process any dispute immediately as cardholder. What Are Chargeback Reason Codes? Chargeback reason codes identify the general reason behind a chargeback. Know these five rules to avoid payroll blunders triggering fines, penalties and IRS audits. “ Chargeback Fraud Threat Growing as 65% of Chargebacks911’s Respondents Reported an Increase in 2022 “. Here are some chargeback reason codes by card type. UA06 Fraud – Chip and PIN Transaction. For example, your trading name on the receipt differs to that on their statement. Contact us here or call us at 1. If you don’t reply in time or with . You will lose your case if it’s the wrong one. Updated August 23, 2023. Charge Amount Exceeds Authorization Amount. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. For each reason code, a definition is provided along with the merchant’s actions—or failure to act—that may have caused the chargeback,• Rule changes for chargeback reason codes involving unjust enrichment associated with credits issued before or after a chargeback and/or after a second presentment. Understanding these codes is essential because they'll guide your response strategy. The first two digits indicate what category the reason code falls under: 10 for Fraud, 11 for Authorization, 12 for Processing Errors, and 13 for Customer Disputes. A02 No Valid Authorization. Fraud (10)& Authorization (11)Late Presentment Rules: Mastercard. 265. This category of fraudulent chargeback is represented with the following reason codes: AMEX - C08 Goods/Services Not Received or Only Partially Received. Merchants who receive a chargeback for a transaction placed with an American Express card may encounter reason code FR2, which indicates an unauthorized charge that the cardholder does not believe they should be responsible for paying. Chargeback Reason Codes by Network - 2023 Orientation. 3? Visa chargeback reason code 11. Merchants. This definitive guide include the chargeback base codes from each away and four more card networks. The Fintech Times. Take the time to note the following dispute reason codes for Visa. People request chargebacks for all kinds of reasons—some sinister (like friendly fraud), some because the item they bought never arrived. F01. Time Frames by Chargeback Type and Reason Code The Time Frame charts in this guide indicate the reason codes, allowable time frames for chargeback processing and type. The cardholder contacts their bank to explain the situation and ask that the bank reverse the transaction. You cannot effectively fight chargebacks until you identify which of these three things is actually responsible. Your establishment is on an Immediate Chargeback agreement with American Express. Chargeback /Dispute; Merchant Response. It can range from 60 to 120 days from the billing date. . 3. The newer system is designed to. In simple terms, VCR introduced five definitive changes to the dispute resolution process: The timeframe for merchant response was shortened from 45 days to 30 days. Every chargeback comes with a reason code. A chargeback happens when a customer requests for a transaction to be reversed. Versions Affected: v5, v6. Chargebacks911® can help your business manage all aspects of chargeback reason codes, with proprietary technologies and experience. Learning about each of the chargeback reason codes can help you dispute them. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Summary of Changes, 13 December 2018Return fraud happens when consumers bring an item (or items) back to you to request a refund in the form of store credit or cash.